Purchase Terms & Conditions


March 2022

These Terms and Conditions regulate the parking management and operation service, for which iPark Estacionamientos y Servicios SAU, with Tax Number A01516640 and legal address at Camino de las Ceudas 2, 28232 Las Rozas de Madrid,   (hereinafter, "IPARK") and its affiliates, makes available to the client/users (hereinafter, "Clients" or "Users") through the Website, for contracting, the services provided by IPARK to the Client (hereinafter, the "Services") and which are described on the Website.

The purchase of the Services implies the acceptance of these Terms and Conditions as well as the rest of the conditions to which the Client is bound, and in particular the Legal Notice, the Privacy Policy and Cookies Policy.

If the Client wishes to contact IPARK for any query or incident related to his/her purchase, he/she can use the postal mail address of the car park, the phone number of the same or the email address at clientes@iparksa.com

These Terms and Conditions are in full force and effect as of their publication on the website and may not apply to contracts previously concluded. Each purchase on the Website is governed by the Terms and Conditions applicable on the date of purchase and payment of the contracted Service. To this extent, it is recommended that Clients read the Terms and Conditions before using and / or contracting any of the Services. As an evidence of their knowledge and acceptance, the Customer must click on the "I have read and accept the Terms and Conditions of Purchase" button if they are in agreement, prior to get access to the payment step. The procedures for contracting and / or using the Service are those described in these Terms and Conditions, as well as those specific ones that are indicated on the screen during navigation, so that the Client declares to be aware of and accept these procedures prior to contract the Service.

With the acceptance of these Terms and Conditions, the Client expressly accepts and represent to know the Legal Notice, which also governs the purchase of the Services.

The Services offered on the Website, together with their characteristics, descriptions and total price, as well as the corresponding legal guarantee and, where appropriate, other commercial guarantees that may assist the Client, will appear on the screen.

IPARK reserves the right to decide at any time the Services that are contained and offered to Customers through the Website. In this sense, IPARK may, at any time, add new Services to those included in the Website, being understood that, unless otherwise provided, such new Services will be governed by the provisions of the Terms and Conditions in force at that time. Likewise, IPARK reserves the right to discontinue providing access, at any time and without prior notice, to any of the Services offered on the Website.


IPARK reserves the right to unilaterally modify these Terms and Conditions of Purchase at any time. All amendments to these Terms and Conditions of Purchase will be published online. The Client will be bound to that version that he accepted at the time of the purchase.


For the acquisition of the Services offered on the Website, Users must follow the indications shown on the screen and accept the purchase by complying with the aforementioned indications.

In case the User is an individual (ie, not a company) he/she must be at least 18 years old to make any purchase.

Orders will be carried out through the completion by the User of the different forms that are presented throughout the purchase process and the express acceptance by the User of these Terms & Conditions and of all the conditions applicable to the contracted product. In the purchase process, sending the form once completed, by clicking on the button "Pay and Finish Purchase" will complete the process and will assume full acceptance by the Client of the commercial proposal of IPARK and the applicable conditions, redirecting to a page confirmation of purchase on screen, which the User can print.

The User must have previously registered as user in the Virtual Store.

Except in the case that the vehicle is a motorcycle, access to the car park will be done through automatic number plate recognition. No parking ticket will be issued. In the case of motorcycles, the customer must identify himself at the entrance of the car park and grab a physical title (ie, card) to enter and exit the car park. This circumstance will be pointed out during the purchase process.


Users may place an order to book car parking in IPARK’s car parks or purchase a Permit, through our website or official APP. User must provide those key information (name and surname, plate number, date of arrival, number of days of stay, email address, telephone number ...) through purchase process.

An email is sent to users upon finishing booking or purchase process with your booking/purchase confirmation. Please make sure you have received this email. If you do not receive this email, please contact our customer service (clientes@iparksa.com) or try again to make another reservation or purchase. Your reservation/purchase may not be registered so if you go to the car park you will be charged at the official rate.

Car parking price will be calculated for periods of 24 natural hours, counting from the date and time of access to the car park, until the departure of the vehicle from it.

Permits are sold at the price and term shown on the website.

For Bookings, the minimum amount of payment will be that corresponding to the minimum stay according to the conditions of the product, and the time of stay will be accounted for full days and / or fraction.

When making the booking/purchase, the system will provide you with a locator number. The possession of this number confirms and guarantees your reservation/purchase, provided that it complies with the booking/purchase conditions and the registration of the vehicle with which you park is the same as that shown in the reservation/purchase. If the user parks with a vehicle whose number plate is different from the one shown in the reservation/purchase, the booking/purchase will not be valid.

It is necessary to make the booking/purchase with at least one (1) hour prior to the selected date of arrival. Otherwise the reservation/purchase will not be valid and the stay charge will be calculated according to the official rate of the car park.

Car parking can only be made for a single vehicle. To reserve the stay of more vehicles, you must make a reservation or obtain a Permit for each of them.

The client can print a proof of the reservation/purchase made.

The client can modify or cancel the reservation/purchase made up to the day before his entry. Modifications and cancellations of reservation/purchases must be made through the car park website, or by email.


The prices of the Services shown on the Website will be expressed in euros and include any applicable taxes and other costs that may apply.

The payment of the Service contracted by the Customer is made through a credit or debit card or through the PayPal system (PayPal account or card payment) or any other payment gateway that IPARK may make available to Users in the future. In this sense, the Customer must proceed to complete the data or the form to which it is redirected according to the method selected in each case.

To proceed with the payment, the Customer must follow each and every instructions that appear on the screen, providing the required information. The Client undertakes not to provide false information, including names, addresses and / or contact or payment details; to not initiate any illegal activity in connection with the purchase and to not allow anyone to do so.

Depending on the payment platform used, in order to make the payment effective, the Customer must previously accept the conditions of the payment platform, responsible for managing and carrying out the entire process of payment and collection of the contracted Service, acting in your status as an IPARK payment provider.

IPARK states that it does not have access to or store sensitive data related to the means of payment used by the Client. Only the corresponding entity processing the payment has access to these data as a way of managing payments and collections.

All data provided for these purposes are encrypted to ensure maximum security of them.


IPARK warns you that, subject to the conditions established in this clause, Users will have the right to withdraw any purchase at his own discretion regarding the following Services:

  • Permits: at least 24 hours before the day of effectiveness.

  • Reservations: at least 24 hours before arrival date.

  • Promotional campaigns will be subject to the terms established in the offer, promotion, advertising or in the contract itself.


To exercise the right of withdrawal, the Customer must notify via e-mail: to car park’s email or to the following address: clientes@iparksa.com, specifying as subject "Cancellation (Name of the Service contracted)" its decision to withdraw from the contract through an unequivocal statement.

In case of withdrawal, IPARK will communicate via email the acknowledgment of receipt of its withdrawal and proceed to the return of all payments received by the Client, NET of banking costs, without any undue delay and, in any case, at the latest 14 calendar days from the date of Client’s notice. IPARK will proceed to make said refund using the same ways of payment used by the Client for the initial transaction; In any case, any refund charges shall be borne by Client.

The refund will be deemed executed if the Client does not reject it within a period of fourteen (14) calendar days from the date of receipt. The exercise of the right of withdrawal will extinguish the obligations of IPARK with the Client in relation to the withdrawn Service.

These conditions will only be applicable if the Customer is a consumer and user in accordance with the definition established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.


IPARK will not be liable for any delay or failure to comply with its obligations if such delay or non-compliance were due to circumstances beyond our reasonable control.

Except as expressly provided otherwise in these Terms & Conditions, the IPARK liability will be strictly limited to the purchase price of the Service.

This provision will not affect the legal rights that may correspond to you as consumer and user, nor your right to withdraw from the Contract.


With the acceptance of these Terms and Conditions, as provided at the beginning of this document, the Client expressly accepts and declares to know the Privacy and Cookies Policy, which also govern the use made of the Services.


These Terms and Conditions will have an unlimited duration.

In the event that the Customer cancels his registration, the Client's account of the Virtual Shop and all the information collected and stored will be deleted. Cancellation will entail that of all the access codes to the accounts, and the information of the financial entities, payment entities or financial or other non-financial service providers with whose data the Website operates. Hence, it will not be possible to link said keys to the already canceled identifier of the old Client. On the other hand, IPARK may cancel the Service by means of a communication sent to the associated email and / or indicated by the Client with an advance of fifteen (15) days. It will not be necessary to claim any cause; the cancellation of the Service by IPARK does not give any right to compensation whatsoever, without prejudice to IPARK restoring to the Customer the amounts paid and not enjoyed by the Client as a result of the early termination of the relationship by IPARK.

This notice will not be necessary in the event that the Service is suspended as a result of the incorrect use of the Website or the account of the Virtual Shop by the Client, which could negatively affect its provision or in the case of serious breach. of any other obligations of the Client, including being up to date with payment of IPARK payment services to enjoy them.


The declaration of nullity or invalidity of any provision contained in these Terms and Conditions, will not affect the validity and effectiveness of the other clauses.

These Terms and Conditions of the Services provided by IPARK through the Website, as well as the Legal Notice and the Privacy and Cookies Policy, constitute the total agreement between the parties, superseding any prior written or verbal agreement, understanding, affirmation, representation, negotiation or purpose of agreement in relation to this matter.


The relationship between IPARK and the Client will be governed, for all purposes, by Spanish legislation.

Except as otherwise provided by law, the relationship between IPARK and the Client will be governed by current Spanish regulations and any dispute will be submitted to the Courts and Tribunals of Madrid (Spain), or to the Courts and Tribunals indicated by current regulations that apply.